Booked a train in Switzerland. Waiting at the platform which was delayed. Delay was showing up but no english notification on the board that the platform has changed. Trainline refunded to refund me as did the Swiss Train company. They suggested asking Trainline so basically both passing the buck for inefficient information about changes. In addition, no notifications sent from the Trainline app. Very disappointed. Best not use a 3rd party booking system and best book direct with the train company in future. More likely you will receive a refund or change if something goes wrong.