These jokers use every tactic to strip you of cash, including mis-leading ticket class info, huge 'admin' fees, with support either via a chatbot robot that's useless or an Indian call centre. I booked First Class to Sheffield return £199. I changed the outbound date: they refunded £105 towards the new ticket but kept the rest. AND they took £60 'admin fee' off the £105. AND the changed ticket turned out to be in Standard class both directions yet cost the same (£199). Worse still they DELIBERATELY don't show the class of the changed ticket when you make changes (they just show fare name eg super saver, not class of travel). You have to find a small link saying 'other fares and 1st class' to even work out they've downgraded you, so it's not clear at all. The new fare amount exactly matched the old fare to help with the swindle - in reality I could have booked a standard return for much much less. I found if you go directly to the rail company it's cheaper, clearer, and they don't rip you off on changes. AVOID THESE RIPOFF CLOWNS.