Robbed me of my money I booked a ticket on the app, but the payment didn't go through and came up with an error on the app, so I bought a ticket at the station, but the payment went through 5-10 minutes later. I requested a refund as this wasn't my fault, but only got half the ticket price back because of the admin fee. I rang up to request a full refund but I unknowingly got put on a premium line and was charged £40 worth of calls ringing their number that I was told to call to get a refund (which I apparently wasn't entitled to because I already requested a refund that excluded the admin fee). I can't afford this. I am out of work and can barely afford to pay my bills. This is absoultely disgusting I am out £50 because of something that is not my fault. Please don't use them. If you have to - do so with caution.