Booked online in the uk for a trip in europe. I booked tickets for a 26year old adult and according to them, a 23 year old is considered a youth. I was given an infant and adult ticket. Didnt realise until I was on the train in Amsterdam to Berlin that they had issued me the wrong ticket. No one on the uk team would help and the eu customer services left me stranded in berlin with incorrect tickets and have refused us compensation. I had to correct their mistake myself and have been scammed out of €417. They are adamant I bought a youth and an infant ticket as I apparently and deliberately booked myself as a 1 year old. Even though I have been in touch with the train company themselves for fuller details. A 26 year old still does not qualify as a youth ticket but despite screenshots of proof of their mistakes it's still my fault. They're happy to screw over their customers and leave them stranded in foreign countries whilst passing on the blame to their customers. Avoid them at all costs. They're a scam.