I purchased a ticket yesterday costing £12.30, in error I selected the 19.55 train instead of the next one, noticed immediately and no option to change the time. I went to the local train station within the hour and they said because it’s trainline it’s out of their hands and absolutely zilch they could do, they advised that Trainline are notorious for this appalling service. My ticket is valid for 29 November and it is appalling customer service that they want to charge me a £10 admin fee to change the time. A bloody disgrace. AVOID TRAINLINE AT ALL COSTS.