We booked our return journey online and my partner requested table seats as we had a 6 hour journey. We were not only not given them, but not even given seats together so we had to sit separately and squashed for just over 6 hours from Cheltenham to Edinburgh. We tried to call to request to pay for an upgrade to first class as we were so uncomfortable, explaining I have a slipped disc and my partner has injured his ribs. Not only were we denied this, but we were told we couldn't even reserve seats. So we'll constantly have to move seats for 6 hours. Our return journey is today and we are both absolutely dreading it. Never again.