I booked 2 tickets for myself and my wife to Gatwick as we were flying to Paris. About a week before we were due to fly, the airline emailed me to state that the outbound and return flights had been cancelled due to the coronavirus outbreak. I subsequently emailed Trainline to request a refund but received a reply which stated that I wasn’t eligible for a refund (even though the train tickets were for a week ahead). I then sent another email and received another rather snooty reply saying that I wasn’t entitled to a refund (not even as a goodwill gesture). Trainline is a greedy, robbing company with no concern for its customers, profit before anything else. So to sum up I was charged for tickets that I didn’t use. I would have given no stars or minus stars for this company but it is not possible. I will not be using Trainline again even though I have used them many times previously. In future I will be using National Express or driving myself. Be careful when booking with these shysters.