A 1 star rating is actually generous. Avoid booking with Trainline at all costs. The “Customer Support Team” is the biggest misnomer I’ve come across in a long while. They do not read your emails properly and they do not show an ounce of intention to assist. They will not engage on the phone and apparently you can’t raise a complaint about the service with anyone in authority! I wasn’t even seeking a refund. I only wanted to exchange my tickets for another date after my train was cancelled.
4 years ago
Trainline has a
1.2
average rating
from
568
reviews
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