I ordered a Trampoline for click and collect at Albany and still waiting for it to be ready. It is now 13 working days since I ordered and STILL waiting. The app is useless and I'm tired of reading "processing"!! The trampoline has been delivered to Albany store 2 weeks ago (after I got in contact with customer care - redonline) but is sitting in the store unattended. I called the store several times - no answer. I called customer care and they cant help. I am very unsatisfied and unhappy with the service I'm getting. It makes my experience shopping online not even worth a 1 star!!