The Warehouse Reviews

Name: The Warehouse
Rating: 2.08

2.1 Rating 261 Reviews

25 %

of reviewers recommend The Warehouse

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Metrics

2.1

Based on 261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“85” tv, large cabinet & soundbar purchased online … 6 days later delivered. Excellent service.”

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Posted 1 week ago

“I don’t like your new system Of ordering was much easier to type in what you wanted I’ve Even taken to using Google which takes more time I’ve always been an ardent fan of The Warehouse and its excellent wide variety of goods, including grocery, and good pricesand have spent a huge amount of money there but am tempted to spend at KMart now and on line companies like Dick Smith and supermarkets”

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Posted 1 week ago

“Never received order, after 40 days got notice it was delivered. Not received, will never recommend using this site. Live and learn, don’t use it😡😡”

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Posted 2 months ago

“Julia was rude. Only asked politely for the price on an item. Rude.”

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Posted 3 months ago

“I ordered a couple things from Amazon and I still haven't received any of my packages I won't buy anything else from them and I will be turning them in to BETTER BUSINESS AND I WILL BE TELLING EVERYONE I KNOW AND POSTING IT AS WELL”

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Posted 3 months ago

“Ordered Dec 16 haven’t received nothing yet payment was taken out Dec 18 is this a scam warehouse deals”

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Posted 3 months ago

“I did a click and collect order, went into store and gave my order number, got box and I said oh that looks small but got told it gets packaged really well at central so everyone says that…. This was on Monday 23rd Dec. Then when wrapping presents realised half the order was missing on Xmas Eve. Went back on Boxing Day and waited for a while to receive another box, oh but there was still stuff missing… 3 more bags later and finally got full order. Customer service is appalling! Really disappointing!! No apology, no nothing!”

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Posted 3 months ago

“If I could give them zero stars, I would. I ordered an outfit that was really expensive and they kept sending me the wrong things and told me to keep the items instead of sending me what I wanted in different sizes that I could not wear by the way. Since I purchased the items through Afterpay, I could not get refunded so BEWARE! They are a bunch of scammers.”

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Posted 4 months ago

“Was extremely impressed with the immaculate condition the clothing area was in when I visited last night. Easy to find what i needed abd the lovely assistant I think her name was Maisey was pleasant and you could tell she took pride in what she was doing. Well done lady you're a credit to the Papanui branch keep smiling you're awesome.”

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Posted 5 months ago

“Went to Motueka Nelson on sunday20th the service was real bad lines people one operator because they closed one lane customer having problem had to say for goodness sake open another lane get your stuff together over there you guysdrkstratfo”

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Posted 6 months ago

“Yesterday i had the pleasure of witnessing one of the best customer service experiences for the first time in years at the Whangarei store. Jahcze, was her name and she was ever so patient with a young mum who has mental health issues including physical tics and unsociable behaviours. She was loud and used profanity as well. Jahcze took her time and served with a smile. I hope something lovely happens to make Jahcze see that she is appreciated.”

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Posted 6 months ago

“The Porirua Warehouse I have stopped shopping there, I find the staff their are very Rude and very unhelpful.”

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Posted 7 months ago

“Was disappointed by the lack of counters open to serve me. Waited more than 20mins. Unfortunately, I forgot that the store prefers you to serve yourself than provide human contact to make the shopping experience friendly.”

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Posted 7 months ago

“I was at the pukekohe. Got 2 packs of tomatoes, my favourite went to self service counter, scanned but noticed that the counter had some liquid on it, told staff lady she said it must off been from last customer I picked up the packet of tomatoes and told her that the tomatoes had a rotten one in it and asked if I could go and get another packet she said yes rather bluntly. I went back to get another packet which there were only six left another rotten packet was really bad. Took it to the checkout lady wasn’t there so I told someone else that they need to check their stock so disappointed actually I buy these all the time and my daughter said to me that always like that mum which is true always have to throw some away. Lazy up here.”

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Posted 7 months ago

“Warehouse Whangarei has to be one of the worst run businesses EVER. Staff is only to find at the checkout and has no interest in helping . Cash tilt ( although having 4) are hardly ever manned. If they are ,they tell you the amount but you don't see it on screen ( legal ?!? doubtfull...) . There is is very good reason why this huge building is deserted of customers....”

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Posted 7 months ago

“Website is a scam ! They do not respond to email, and block comments on the instagram page! I have not received my package in over a month !”

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Posted 9 months ago

“There are alot of great bargains and great checkout service. Wasn't hard to find things ,.”

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Posted 9 months ago

“Went to the Warehouse today. Lilly went out of her way to help me. She stopped cleaning wet on the floor. She was just amazing. We need more people like Lilly in our world and is glad she is at our Warehouse in Albany. Think the Warehouse will not be the same without her. Thank you Lilly. You are a star in the dark.”

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Posted 10 months ago

“Warehouse Invercargill 21/06/2024, 10:00, Stationery Dept, assistant Nate. I bought a replacement Android phone, which I asked to be 'set up.' This was more complicated than expected due to Samsung's protocols. Nate showed endless patience and technical knowledge combined with a good sense of humour. He exceeded my expectations (I would not have received such service from a competitor). Thank you.”

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Posted 10 months ago

“I came into the Manukau Warehouse today and wanted to pay for my purchases with a Bonfire card. The self-service checkout would not accept my Bonfire card and I asked an attendant for help. She was excellent. She tried different ways to make it work and then got another colleague to also help. Eventually we realised that we need to scratch off the pin number and the female attendant manage to do this which was not easy. I want to commend their service and their helpfulness.”

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Posted 11 months ago

The Warehouse is rated 2.1 based on 261 reviews