The warehouse sent my item in a timely manner. However, I am really unhappy with their choice of courrier, appalling NZPost! A week later, after being told TWICE (on June 9 and June 13) that my parcel should arrive "today"; it's now June 14 and still no parcel. Customer has no choice in how parcel gets sent. NZPost has shocking reputation and online reviews and when you call to enquire, you don't get to speak to a human being. On 2 separate days I was told my item "has been picked by courrier" and they then hang up on you! That choice of courrier with such lousy couldn't care less 'service' reflects on The Warehouse customer care and service, hence only 2 stars.