Appalling service - placed a simple click and collect order on 28 APRIL and have had no communication at all, and it's now early June. They don't respond to emails - I've sent 3. Went into the store and they refused to help and told me to phone the help line - I told them there was a wait of over 1 hour on that line, and they said that sometimes it was 2.5 hours (as if that isn't unusual). I've tried 'chat' but it's not operating, and there's no reply via Facebook. So I can't get my item, but also can't get a refund. Appalling service - and Covid 19 is no excuse, not for 6 weeks of delays and a 1 hour wait on the phone - no other large retailer is doing this badly.