We ordered a HB guitar online from Thomann Music and realized it was a lefty. Within minutes we emailed their customer service to cancel so we could order the righty. Shortly after we got a confirmation email and replied as instructed with same request. The next day we got a shipping confirmation email and once again contacted Oxana (apparently this is who runs their customer service) via email to help us straighten out things. Then we called her and she was combative and denied we ever emailed. She wouldn’t help us at all. I then Forwarded all the emails to her proving we reached out early and often. and have not heard back. We are very disappointed that Thomann apparently doesn’t monitor or return customer inquiries and we are getting stuck with a $70 shipping charge and a long wait to get our money back. Businesses like this need to be held accountable when they choose to neglect customer communications. Highly recommend NOT doing business with Thomann. Heck....I’m not even sure they are a legit business. I’m a guitarist of 40 years and this guitar was intended for a student.