Ordered a flight case one month ago, the item was in stock so, I ordered its. After a couple of days I relied an email stating that the order had been processed and I would receive tracking details within 24 to 48 hours - this never happened. On contacting the company through their chat robot, I'm sure that it's not a real person - only to be told it could take up to 4 days before I received the tracking details! 4 days is their delivery period.... A real person would never be stupid enough to say that the despatch of the item is dependant on the location of the item in the warehouse. I then informed them that as the item would not be there in time that they must not deliver the case as nobody would be there to accept it and they confirmed that would be ok with them. Since then I have tried to get my money back without any success, they are keeping my money until their courier returns the item that was never delivered to me to ensure that there is no fault with the item! I never had the item, they acknowledged that they did not deliver it and yet they still have my money one month later. Their customer service department is laughable, I have sent email after email, used their chat service and still they have kept my money. I can only conclude that they are thief's and liars as they have kept my money and lied about their service. If you want to deal with a company that will deliver the items you have paid for in the time that they say they will then I suggest that NSP Cases will suit you better. If you want to deal with a company that will lie to you, keep your money and refuse to speak to you then, I think Thomann may well be your new favourite company. Germany efficiency? Yeah, that made me laugh too.