Terrible company to deal with. I’ve been forced to deal with them three times in my life and each time has been an absolute headache. This time, I paid for my order, got an error, but my money was taken with no confirmation from thomann. They never reached out to fix this, when I finally reached out, they canceled the order and told me to try again. So I did. Confirmed with my bank beforehand and sent payment. Still no download, the chat feature bounced me around to a handful of agents over an hour and a half until they eventually said “ our businesss hours are closed, reach out in 24 hours” so now I’ve been waiting 3 days for what should have been an instant download link to a plug-in bundle. Horrible company