I received a broken guitar yesterday. It came with a crack on the headstock and it's expanding. Thomann is not taking responsibility. They are blaming UPS and forced me to open claim to UPS. Now I have to wait weeks for UPS to finish their investigation. Why do I have to deal with UPS, this is not my fault. What Thomann should do is send me a new guitar, I send them the broken one at no cost and they can deal with UPS not me. Worst customer service. They don't care about their customers, once they take your money, pray to God your goods arrive in perfect condition, otherwise, you are on your own. Here I am with a broken guitar and Thomman is not doing anyhting for me. They took my money and their customer dept washed their hands. I will never buy from them again. I've been scammed.