After finding the Epi Les Paul in honeyburst, I ordered it on Thomann. It came a week later with a broken headstock. Sent an email to thomann and they immediately shifted blame to UPS, while it was clear that the inner guitar box was loose. I was instructed to wait a few days or contact UPS. I sorted the damage check with UPS and informed Thomann that we just need them to confirm that they will pay for the return. That was almost a month ago. I was almost ignored the first two weeks. After sending multiple emails to thomann, stating that I sorted it out and asking for confirmation of the return cost I would get an reply as: " Don't worry, you won't pay for shiping. " Contacted Thomann 13 days ago, they said it was a mix up, the first agent didn't understand that I sorted it online with UPS (It's understandable, if I write five times I've sorted it out, there is a high chance to miss it all 5 times. So they said we will contact UPS to check and send me a return label (while previously claming I don't need a new return label). And yet again, I'm still waiting. They don't want to give me my money back until they recive the guitar back, but they also don't to anything to solve it. I've contacted UPS again and got an answer the very same day, maybe an hour or two after sending the question. So if you ask me, run away from Thomann. Customer support and customer rights are 0/10. This for sure the last time I'll ever think of ordering from them.