So place order OCT 10, 2022 guitar to be a birthday gift with a Due in stock date of Nov 21, 2022. This gave several days prior to the birthday and an upcoming concert that required an electronic guitar rather than the classical that was being used. Never received any updates, only that the order had been received and the "In stock date Nov 21, 2022." I would check on the web page from time to time and later saw that the estimated Time in stock, had changed for new orders, Changing from 4 to a new 12 to 15 weeks." We had already waited almost 4 weeks, so I sent a message to the on line chat because had concerns, but they never replied back On Nov 23, 2022 sent email notifying of the issue as this was to be a Gift, and wished to make sure it would arrive on time. 2 days later they replied that... The Harley Benton HB-35Plus Metallic Blue is now estimated to arrive from our supplier on 20.02.2023 but it is not confirmed. (Changing the order from 4 weeks to 4 months) "Should you wish to change your order for an alternative item or would like advice on an alternative from one of our experts, please let us know and we will be happy to arrange it." Had they advised of a delay could have made another decision some time ago. Not at the last minute. Now it would also be too late for even a Christmas gift. Alternative Item? Was never offered a Refund, Only... "If you wish to change your order for an alternative item or would like advice on an alternative from one of our experts. This is very poor customer service. If there are delays, let people know. They will understand or should. May not be happy, but should understand. What I do not understand is not contacting the customer to advise of an issue. Making the customer to contact the company, to find out there is an issue, is not reasonable. My question to myself is, do I keep the order as is, and let Thomann make interest off the money I paid for 4 months... or even longer, or do I request a refund. I have yet to decide. At present, too frustrated to make a decision.