Musikhaus Thomann went the extra mile to source a guitar for me that I had long waited for. I live in South Africa, and being 14,000km away from the major music instrument suppliers in Europe and the UK, means that for rarer guitars I can only rely on the major online suppliers. Stephen Lahr in Thomann Export in particular gave prompt, professional and personal service. Without his efforts, I would probably never have been able to source this particular guitar. I was also very concerned about the safety and security of shipping a guitar here from Germany. I need not have worried AT ALL. Thomann use UPS to handle the shipping to RSA. UPS were prompt an efficient and the whole service including processing through RSA Customs was handled for me. Well done to all at Thomann and UPS. However, after shipping 14,000km from Germany to UPS in RSA the final 600km delivery to me in RSA was disappointing. This blemish in the total supply chain was the service given by DSV Couriers a local RSA courier service. Their lack of communications with me was completely void of any customer focus. The only communication regarding the delivery was the POD emailed to me almost 24 hours after the actual delivery. Through my own efforts I found that the package had been left at the security office at the entrance to the estate where I live. Such a pity. NOTWITHSTANDING THIS I have no hesitation in recommending THOMANN to anyone making an online purchase - no matter where they may be in the world.