I don't know what has happened to them. They used to be cool. The last time I used them they send me a damaged guitar, then they got it back and vanished. Both the chat and phone were rude, the kind you find with poorly paid telephone centres. Both the chat and phone tried to make me upset and then call me aggressive, a tactic used by many phone centres to end the call as they are underpaid and have lot of calls to answer, preferring the ones that they make sales and not the ones they need to issue refunds or file disputes. Now I am disputing with my bank as they play the "we don't have it yet, the tracking is not correct". Avoid. You have been warned.