I recently had an extremely disappointing experience with Thomann, and I feel compelled to share my thoughts and frustrations. As a customer, I had high expectations from such a renowned company, but unfortunately, my encounter with Thomann fell far short of those expectations. First and foremost, I was misinformed about the availability and delivery time of a specific model I had ordered. I patiently waited for 3-4 weeks, as mentioned during the order placement, only to be informed later that there would be an additional 3-month delay. This prolonged waiting period caused me significant inconvenience, especially since the unavailability of the model meant I missed out on purchasing it from other retailers. What disappointed me even more was the lack of empathy and poor quality of customer service provided by Thomann. The only solution offered was a refund, which seemed insufficient given the level of inconvenience I had experienced. It felt as though Thomann didn't truly care about its customers and their needs. Moreover, the customer service representatives I interacted with seemed disinterested in processing my complaint and simply directed me to write emails instead. Throughout this entire ordeal, I was required to take the initiative to file complaints and write emails, even when discussing the issue over the phone with Thomann's customer care representatives. This lack of proactive action from Thomann's side added to my frustration and reinforced the feeling that they were not genuinely concerned about their clients. I strongly believe that a company of Thomann's stature should strive to provide exemplary customer service and go above and beyond to rectify such situations. In my case, the ideal and expected solution would have been for Thomann to take immediate action by locating the desired model at other retailers and facilitating its acquisition on my behalf. Unfortunately, this experience has left me with a diminished trust in Thomann and its ability to meet customer expectations. I will be escalating this matter further by reaching out to the producer and public figure associated with the signature model. I sincerely hope that Thomann takes this feedback seriously and reevaluates its customer service practices to prevent other customers from facing similar disappointments. In conclusion, my encounter with Thomann has been nothing short of unacceptable. The extended delay, lack of empathy, and insufficient resolution have tarnished my perception of the company. As a customer, I expected more, and Thomann failed to deliver on those expectations.