To the Musikhaus Thomann Customer Service Team, My replacement HB SC450 Plus LD arrived today, and the UPS deliveryman asked me to open and check (what remained of the outer carton) the guitar inside. I say “what remained” because the outer shipping carton was open on both sides(!), the staples completely ripped out of the cardboard, and there was a huge, gaping slash width-wise midway down the parcel. In short, there was more visible damage to THIS carton than the one previous. I’m afraid I had some choice words for him about UPS (whom we call “OOPS” hier im die Vereinigten Staten). His response was that Thomann ought to pack their stuff better(!). THANKFULLY, the guitar was undamaged, and I got it upstairs and examined every inch of it. Fit and finish: A+! I tuned it with my Snark, then checked the intonation: every string was SPOT ON!!! As the YouTube video says – it has “sustain for days”! No dead, buzzing notes, the switches/pots/coil splitting PERFECT…I will be replacing the tuners with Gotoh 15:1 Keystones, as I did with the SC550 Plus ii DFB I bought from you last month. I expected this, as well as doing a fret polish/lemon oil treatment for the fingerboard. I would like to THANK YOU AND THE THOMANN GUITAR TEAM for exceeding my wildest expectations in sending me this replacement…DANKE, DANKE, vielen Dank an alle!!!