Bought for more than DKK 12000 Couldn't return a batterhead! Have bought for more than 1700 EURO in the past 12 months and yes, there are probably people who buy for more, but I would call myself a good customer. And it also went well as long as I ordered and I paid. But when I bought heads for my entire drumset (one of them)and had to spend some time getting it tuned optimally, the problem arose. I don't like an Evans head and unfortunately bought 2, so I would like to return one (brand new and still in the package) and exchange it for another. But I can't. At first they misunderstood that I want to return a used head, but even when I told them, that I just wanted to exchange it to another, the answer was no! The skin was received by me in Denmark approx. July 1st and I wanted to return it October 21st. How sad - too bad! That was too late! Disappointing customer treatment of a good customer, I think, and now Thomann have saved the job of having to exchange a head, but received a bad review instead. Because, in my view, this is extremely bad and extremely poor customer service. (And despite many emails back and forth, they are not moving an inch. Therefore we are now at the beginning of November, and I'm about to cancel my latest order, and clearing my basket for the monitors for my home studio.)