Really bad experience, specially with the delivery and the customer service I ordered an amplifier boss katana the 18th December and is still not delivered the courier service saids I was not at home which is NOT TRUE, I tried to contact customer service by phone and email, but they did not respond and force me to contact directly the courier service instead, I haven’t had any help from Thomman customer service other than go and ask the delivery service yourself when I should interact only with Thommann customer service so that is why they are for, to help when needed. I totally discourage any purchase on this website and I will not buy anything from Thomman anymore. Totally disappointed, problems with delivery are ok to happen but customer service should help rather than evade involvement and responsibility Specially, that case the package is heavy and it’s about 17 kg weight