Thomann Customer Service is HORRIBLE for any products that fail or get defected during their normal warranty period! Read their terms & conditions before you buy anything from them!!! If any product that is still subject to warranty has any defects, it will be repaired "AT THEIR SOLE DISCRETION". So if they decide to keep your product for 2 years in order to repair it, you can't do anything about it. Moreover, if your product stayed in their shop for repairing for 6,12 or 24 months, you will NOT get the equivalent of that period as a warranty extension as anyone might expect. "Product defects which are recognised by Musikhaus Thomann as being subject to the guarantee obligation shall be remedied as follows: at our discretion, the defective product shall either be repaired free of charge or replaced with a fully functional product (a subsequent model if necessary). (...) The guarantee period for the product shall neither be extended nor renewed as a result of the provision of services under the guarantee." I am already waiting for more than six months to get an estimation date for repairing a HDMI Wireless Transmitter (CVW Crystal Video Swift Z) under the warranty. After 6 months since I've sent my defective product to be repaired and I asked for status of repair and a repairing/replacement date, their official answer delivered over the phone was mind-blowing: "If you find a repairing time on our website please send it to us! We cannot offer a due date for your repair, please contact us again in a few weeks..."