I had a great experience with Thomann. I needed a replacement gig bag for my Steinberger WP2 bass, and web searches of retailers in the US were not unproductive. I found that Thomann had a gig bag that seemed to have the right measurements to fit my bass, and contacted them to confirm. They responded quickly, and I was able to buy the bag with confidence that it would work. I ordered the bag on Tuesday, and it was delivered to my home in the US on Friday morning. It fits my Steinberger bass perfectly! I compliment them on their quick and thorough responses, and fast service!!