Stay away from this terrible company! They are not trustful and are only nice with you when you buy from them. They are not serious, they lie and are completely disrespectful with clients. I bought a malfunction device (audio interface) and when I decided to activate the warranty for this product the nightmare began. First they have told me the period of time for the all process of sending it to Germany and have it back fixed was maximum 4 weeks. Actually it took 6 weeks just to arrive to Germany from Portugal.. Then I received an email from Thomann repair service saying the device had no problem that the problem was with my electricity, which is a nonsense. I replied saying again the exact problem of the device which they never answered. Now it's been already 3 months since I sent my audient to Germany and I just received an email saying the device is fixed and on the way back to Portugal. I just replied asking if they have a repair report, if it was actually fixed or not and when it will arrive. Let's see if it will take another 45 days from Germany to Portugal... The big problem is that I am a professional Voice Actor and I need this device to work, which, of course, they don't care. Putting a credit card on an online shop is straightforward but if you have any problem don't expect them to be helpful, they just don't care. It is unbelievable how they deal with clients and with situations that are not just selling.