I ordered a Guitar and decided to return it one day after I received it. I received a return document to send the guitar through my local postoffice but Thomann never received the guitar. I have a proof that the guitar was delivered from my local post office to DHL but there is some confusion with the tracking number that I am not responsible for and the DHL tracking number does't show they received the guitar. I wrote to Thomann support twice and the answer I get is: We are sorry we cannot do nothing. So I lost the guitar and the money. I can't believe this is an european country online store. I avoided cheaper online sellers to have safer transactions and I get this answer? Avoid if you dont want to lose your money!!!