A while ago we bought a Celviano digital piano from Thomann for my wife. Recently the keys started to jam and produce a weird sound every time she pressed them. We called Thomann and they asked us to send them the piano by UPS. We asked if there was an other way (highly doubting the piano would reach its destination unharmed) but they insisted. We packed the piano (wrapped it up in layers upon layers of bubble wrap, taped extra cardboard to the piano corners to protect them, put the piano in the box and filled the open spaces with extra bubble wrap). Tbh I have no clue what we could have done more to secure the piano. We send it away and a week later we get a mail from Thomann with pictures showing our piano COMPLETELY destroyed. Wood had chipped, pieces had broken off completely, it was broken and dented everywhere and the side panel was just missing... This wasn't just some damage where the piano hit a wall or something. This box had been dropped and tossed around repeatedly! UPS told Thomann that it was wrapped badly so all costs would be for us... We contacted UPS but apparently, because Thomann was the paying customer with UPS we couldn't even make our case. We employed Thomann to try to make our case for us. Today we got another mail from Thomann... Or we buy a new piano or we repair the old one but that's going to cost more... UPS completely denies accountability and Thomann will not be held responsible. My wife of course is heartbroken... we just had a baby so she was looking forward to start playing the piano again but atm we can't afford to replace it... So I ask everyone to be very careful sending ANYTHING to Thomann seeing they work with people who basically toss boxes with pianos around. Thomann should've known they were not trustworthy and yet they keep working with them!