To sum it up: Terrible communication, ignoring my questions. Their prices are bad as you end up paying a lot more than advertised. I waited almost 5 months on my order and ended up having to cancel it and losing £30 for making the mistake of shopping with them. I preordered the MFB synth pro from Thomann back on November the 22nd having been told that it would ship late December, this got pushed back to January because of the manufacturer, when it came to January they pushed it to February saying that it was due to the manufacturer and yet other who had ordered after me (I speak with them on forums) had been receiving theirs. When trying to speak to Thomann about this I kept receiving generic responses not actually addressing any of my questions always with the same general response saying it wasn't their fault and there's nothing they can do. So in Late Feb 3 months after ordering I finally received the synth and it was faulty! I contacted Thomann about this and said that after all this waiting I didn't want to send this back to then have to wait several months before before receiving my replacement. They reassured me that they had another on hold for me which would be sent out when they received the faulty one back and so I shipped it. When they received it they then told me that I could expect my replacement in March a month later! and then when it came to March they told me April.. again meanwhile other people were continuing to receive their orders which had been made long after me. I decided to cancel my order as it had become a joke with how they had been handling this entire situation (their communication is beyond a joke and it is infuriating sending them a question 5+ times before they actually answer the question rather than just sending back a generic response) When I eventually got my money back from them, it was £30 less than I had paid. I had been charged a processing fee which hadn't been mentioned by them and I didn't get this back. When speaking to them about this they refused to give me that money back saying that it was my banks fault (I've never had this happen with any other company than Thomann) I'll never be ordering from Thomann again, their customer service is beyond awful, their prices are falsely advertised and they just straight up lie to you. I'm surprised they get away with how they operate as a company.