I've used Thomann earlier this year, and had no issues what so ever! I enjoyed their service and decided to buy something in July with some money that I saved up! My package took over a week to ship even though everything was available, and once my item "left" Frankfurt, I never heard from it again. After over a month of silence, I contacted Thoman a couple of times, and they finally found the package in my capital city in Riyadh, Saudi Arabia. "Finally!" I thought as the package will only take a day or two to be delivered to my city (I don't live in Riyadh). Sadly, I have yet to receive my package and it's been held under customs for two weeks which is insane. I've contacted Thomann and so far, there customer service team is alright, but their shipping method is just horrible, and if I've know that it would've taken over 2-3 months for this package to arrive, I wouldn't have ordered it. Right now, I'm still stuck waiting and I was told the package might take 2 months to leave customs??? Like what is it going to do in customs in 2 months??? So yeah, until I receive my package, I will warn people to be careful and to be mindful that their shipping will probably cost you a lot of time. Blaming covid on the shipping delays is kind of stupid because that's a cheap way out on escaping customer's concerns. I will probably never use Thomann if my package doesn't come by the end of this week, and if anything is found damaged, I will use their service again.