This company has the worst business model I have ever experienced! I made a guitar purchase in December 2019 and was told I would have it in 7-10 days, it was almost 4 weeks when it arrived they were not truthful about were the problem was and kept blaming Customs. I made a second purchase in April and was told arrival time was increased to 3 weeks because of Covid. It finally arrived in august, I refused it and it was sent back because I no longer needed it. I made a final purchase and never received a confirmation so I inquired and received an email stating it would be forwarded to the correct department, two days later I received another email stating it was being forwarded to the correct department. At this time I decided to call and I was first told there was a problem with my credit card but there was not and on my statement there was a charge pending plus I had authorized the confirmation from my credit card company at that time, more lies! What actually going on was they had never resolved the returned item, which is bizarre. And now the item is out of stock. I'm done with Thomann, they are a terrible company to do business based on my experience and apparently many others.