My husband sustained blunt force trauma to his back on 10th June at Royal Hampshire Hospital. I cancelled this holiday due 13th June and have been trying to obtain cancellation invoice since then. My insurance company's deadline is imminent. The reply from customer help states reply within 72 hours well its over 10 days now and all my requests are ignored. I wish I had read all reviews on trust pilot prior to booking as I would never have used your agency. Well over 60% of clients give you bad reviews. Customer service!!!! AVOID THIS COMPANY OR YOU COULD BE VERY ANGRY AND DISAPPOINTED.