Absolutely avoid this company, especially if you're spending your hard earned cash and want a stress free holiday. Thomas Cook adds no value as a travel agency. You would genuinely have less problems if you sort the hotel and flights yourself, especially when it comes to issue resolution (e.g. changes to flight times outside of your control etc.) They have no supplier management model (...or a really inadequate one if they do). Still trying to get our money back for a refund which was agreed and cleared nearly 12 months ago. We have even been asked to handle their suppliers ourselves (despite contradicting their T&Cs)!! Genuinely having to use a debt collection agency to get our money back from Thomas Cook. First time I've ever had to do this in my life 😂 Let's start #ThomasCrook (have you seen the other 1 star reviews!! 😬)