I would give less than 1 satr if I could. Booked a holiday to go to Crete on the 16/08/2022 for myself and my girlfriend to go October 2023. All paperwork was sent through and seemed to be all good. On the booking we was told as our flight was booked with wizz air that we would have to add baggage directly with them. On Thursday 12th January I decided to go and book the baggage and seats for our flights. Used our booking reference to find out that the dates booked for the flight were wrong, and that the flight had already been cancelled. Tried to call the customer service line, to which you get a recorded message option 1 to book a holiday, option 2 if you already have a holiday booked. If you press option 2 you get a recorded message telling you to use Whatsapp or chat that the only option. Managed to speak to someone by using option 1, got through to a lovely man and he was shocked like me that no one had contacted us to let us know that flights had been cancelled. I received an email saying my only options was to pay an extra £802 for different flights or cancel the holiday. 13/01/2023 I called the up on a different number that is advertised for customer service to get through to a person. The person was polite but spoke to someone from the team dealing with the booking to say it was just a typo for the wrong dates and the dates we were supposed to fly were correct. Our flights 21/10 - 28/10 on the wizz air website flights were 23/10 - 27/10 so they lie too. I made it clear that i was appalled with their customer service and that I would have to have a refund but that I no longer had that credit card anymore. Then I am told that I would have to contact the credit card company I no longer use to get my money back. So I had to find out that flights were cancelled and will have to spend hours on hold to a credit card company that I no longer have an account with to get my refund. I will never use this company again and if you are having any problems and you don't want to speak to a computer through the chat on website or the computer on whatsapp here is a number to use 02080163298 Date of experience: 12 January 2023