Rip off merchants… not real travel agents!! You are better off booking everything yourself. We booked a holiday in Florida all paid for, flights, disney tickets etc only for them to call us literally hours before we got on the flight to say that the hotel we had booked was not available any more!! There was absolutely nothing we could do about it with three excites children and having already paid for park tickets etc. They put us in an inferior hotel with no bars or restaurants on site. We complained when we got back but they literally ignored us… went through ATOL who said that we had to wait for Thomas Cook to respond before they could do anything … they never responded!!