I wanted to travel with my family and looking for a good experience so thought to use a giant company service. I heard lots of advertisement from SOTC and thought my tripe will be amazing. I raised an enquiry and got a call from their sales representative. They provided me a great deal by providing detail quotation. My main concern was type of hotels so I emphasis them to provide hotel names where we will be accommodate. They provided me detailed quotation by specifying hotel names. I was satisfied and made booking. When our trip begins and reach hotel, I got shocked. All the hotels have been changed to below categories. I contacted to person who provided me quotation but they said you need to email company regarding this. I emailed them but got no response. You can never reach to authorised person to sort your query. They assigned a tour manager but he did not have any rights to change hotel. Since they have already taken full amount from beginning, I have to stay in low category hotels. It was really pathetic and I never expected such type of service from such a giant company. So be very careful with their service. You will never be able to reach authorised person via phone but only email and you will have to take multiple follow ups to get their response. Very dissatisfied with this company and their service.