We booked holidays in advance but 3 days before our departure I've received an email informing me me that the hotel we chose is no longer available and there is an alternative hotel available. I called Thomas Cook over and over again but I was unable to get through. Then I've received a call from TC saying that because I didn't get in touch with them that second hotel is no longer available either! I was put on the spot and asked to choose from 2 more hotels straight away or get a full refund. It was extremely hard to decide without any time to look at the hotels etc. At the end we end up in "4*" hotel. It might have been 4* 30 years ago.... There were lots of things very wrong there starting with non existent air conditioning (which in 35 degrees is not ideal) not working lifts and being on the 8th floor a bit difficult... the only thing which saved it all was the the beautiful view from the balcony and clean beach and sea. Also the transfer from the airport to the hotel was messed up. Believe me, until we were safely checked in we were afraid of not having a place to stay at all. I think this is the last time we booked holidays with Thomas Cook. It's a shame as we did book with them before and the experience was much better.