Five days before my holidays was meant to start i was informed that my resort was changed due to mentaneinced being carried out in the swiming pool."Which i dont beleive was true ".As when i contacted the resort directly they informed me that there were no such work being carryed out .When i informed you with the replay from the resort i was given a different reason .I did't have eny other opptions but to accept your offer as it was to late to book enything in such a short notice .I did make you awere of my concerns with the new resort before accepting the transfer about tipping culture to get basic service "it was mentions in most reviews online "and i foud it was true as to be look after you have to pay extra money to get services which is not point to pay all inclusive .I was promissed room upgradet and complimentary drink .in reality i was given dirty room which was not clean and the beding was not changed from previews .The bedding and the pillows had sweat marks and dirty mark .When we informed the reception they come and replace the bedding and informed us due to them being busy didn't have time to change them .was the desani water the complementary drink??????. As for my second concern about activities for my little there were nothing for him to do no aqua park for him or other activities to do.On top of it was clearly a virus or food poissoning going round in the hotel .Which i and my oldest son become very sick which lasted one week which started on the forth day of the holiday and lasted until one week to fully recover .