I have been stuck in bad weather in Austria since yesterday, I had to arrange for my travel back to Vienna from St Valentina all by myself at the expense of 100+ euros on my own without any assistance from their side, taking the help of local residents. They even could not offer me any help for my transit to Budapest today and I had to book a bus on Flixbus on my own which is available on internet, which they could have done that for me as well ( and they should have, otherwise why I am choosing Thomas Cook as a mediator!!). Now they have said that they cannot arrange a pick up for me from Budapest to the hotel as well even though it is a monday! And they have a prior intimation since yesterday! They ask me blatantly to take a local cab! Already things were messed up during my stay in Salzburg also where there was a trouble with my pick up from Salzburg station as well, where my train was scheduled to reach at 2 pm but the pick up taxi was booked at 2 am! I had to wait for 1.5 hrs in the station for a cab to be rearranged in this cold and windy weather! Even the emergency contact number they have provided for assistance is always unavailable. Miserable services and complete abandonment in crisis situation for a female solo traveller. I have travelled with Thomas Cook earlier twice to foreign countries but this time every bit of experience was terrible. Definitely not recommended! Services have degraded completely. Signing off, Dr. Ananya Basu, MBBS,MD,DNB,MRCOG,Fetal Medicine Specialist, Kolkata.