Please check and double check your booking, even if you have confirmation emails from Thomas Cook. We booked our perfect holiday online this summer, so we thought. We got our flight fine, our transfer and then we got to the lovely hotel. The staff asked for our details and then started to look a little puzzled. The next moment the manager came over with two pieces of paper, saying our booking has been cancelled and there are no other rooms. With that she walked off. Luckily my husband’s phone was working so we phoned Thomas Cooks helpline. They were as confused as we were at that point. We had spent a lot of money on our perfect holiday, we even went over budget to have our own pool. Thomas Cook did sort a room out that they said was more money, than what we paid. It wasn’t any where near like the perfect holiday we had booked for ourselves. They did get us a room in the same hotel. If I’d realised then what a waste of money the holiday was in the end. I would have got a flight home that night and saved our money for another holiday. Hoping we would get some decent compensation for the inconvenience and disappointment of it all, has made the whole experience worst. We didn’t do anything wrong other than trust this company with giving us our perfect holiday for a week, after working hard all year and going through some tough time. Now we have to start saving again for hopefully what will be a perfect holiday in a couple of year, because the compensation for the massive mix up wouldn’t get us a weekend away in a descent hotel. I understand there was human error but this company is in charge of people’s dreams. Again please check all your booking details, as I would hate this to happen to anyone else. It’s safe to say I would not recommend this company to anybody who is thinking of going on holiday and spending their hard earn money