I am writing to formally lodge a complaint against Mr. Vaibhav Mistry, the tour guide assigned to the Swiss French Magic tour (19-27 September, 2024), specifically regarding his conduct and the service provided on the Disneyland Paris tour day. I believe it is crucial to bring this matter to your attention to prevent other travelers from experiencing similar distress. On the day of the Disneyland Paris tour, Mr. Mistry informed us that there would be only one gate for exiting the park and then left us to enjoy our day. However, when it was time to leave, we discovered that there were actually three exits, which he had not explained. This caused significant confusion among us. Mr. Mistry sent us his live location, but due to poor network connectivity, we were unable to locate him. Unlike other travel guides from Kesari and Veena World, who were present near the exits, Mr. Mistry was outside somewhere and only communicated via location sharing. He instructed us to meet him at a specific location by 6:30 PM, but despite our efforts to find the location and multiple attempts to call him, he was unresponsive and unable to provide clear directions. By 7 PM, Mr. Mistry had left without providing further instructions on how we could return to the hotel. As four women stranded at Disneyland, we felt extremely unsafe and vulnerable. When we finally managed to contact him, he made sarcastic comments instead of offering assistance. He sent us train numbers but failed to provide exact navigation details. We struggled to purchase train tickets as the machines did not accept our cards, leaving us completely lost until 7:45 PM. Desperate, we requested Mr. Mistry to arrange an Uber for us, which he refused, asking us to manage on our own. We eventually had to take a cab, spending our 135 Euros, and reached the hotel, fearing for our safety the entire time. Upon arrival, we attempted to inform Mr. Mistry that we had reached safely, but he did not answer our calls. When he finally did, he dismissively stated that he was having dinner and abruptly ended the call. Throughout the entire trip, Mr. Mistry was consistently passing sarcastic comments. He had earlier mentioned that he would surely leave us (four ladies) behind, which he ultimately did. This experience was horrifying and put our lives and safety at risk. Mr. Mistry's behavior was unprofessional and unacceptable.