Thomas cook agents are very lazy. The agent took a long time to contact me even after official emails and after I had shared my number for personal communication on watsapp. Had clearly told them to book for 4 star resorts with deluxe rooms for accommodation of 2 adults and 1 child. But the resotrt they booked for us in Krabi was very disappointing. They claimed to be a self service and green resort but the rooms were very small with hardly any place to move and the housekeeping staff would not response to complaints. Additionally we had to wait for 4 hours in the looby in the heat as our room was not ready in time . The lobby did not hav AC and half the fans were also not working . The agent themselves are not at all aware of the local places and the resorts that they are booking. She told me that all the water sport activities are available in the island tours that she had booked for us. But only snorkelling was available. When I found this out I had to make alternate rushed arrangements to enjoy water sport activities in Phuket . In Bangkok they booked as a service apartment instead of a resort even after requests to the contrary . Daily had to take a shuttle bus 15 minutes away for breakfast. Plus the safari tour that they had booked was also ill managed. The park starts at 9:00 a.m. but our tourist pick up was at 9:00 a.m. and we reached the park at 10:00 a.m. The driver then brought our tickets and gave it to us which caused an additional delay and we had to practically run to watch the first show which be missed anyways. The park closes at 4.30 pm hence the whole day was a very rushed day running around from one place to another to watch the shows with hardly any time to see the animals properly. I sincerely request, Thomas Cook to train their agents properly in the local Cities that the tourist are booking with .