I had an extremely disappointing experience with Thomas Cook during my Vietnam tour (4D/5N). The planning was thoughtless, with three out of five days wasted at airports. Key activities were missed due to poor scheduling, and my visa was issued just hours before departure, causing unnecessary stress. Logistical issues were rampant—at Halong Bay, we were stranded without support, and at Danang, we had to carry luggage from the 7th floor due to no electricity. The hotels were subpar, and flights were poorly chosen, with one route offering no meal option. Overall, it was evident that profit margins were prioritized over client satisfaction. I will not be using Thomas Cook again and cannot recommend their services to anyone seeking a well-organized and stress-free trip.