Firstly i will say that if i had known that Thomas Cook was no longer a tour operator but instead just a travel agent, then i would never had booked this holiday with them. I should have been more inquisitive when i got my final documents through a few days before departure to find that the airline was a company that i had never heard of (Corendon) but i know sometimes planes are in for service and therefore maybe this flight was chartered.....I was wrong. The plane was not clean and the crew didnt seem that bothered. on the way out there was no hot food available but what was available did not represent what was shown on the menu. When we arrived to Antalya airport, I followed all instructions on my confirmation paperwork to find someone holding a card with my name on it. no one could be found. i then proceeded to one of the many "organised" taxi booths for my provider and they said they had no booking in my name and suggested i tried another, they also had no booking in my name so went to the third and yet again no booking in my name, at this time it was the early hours of the morning and no one (including the emergency number i called from my booking) was willing to help so was forced to pay for a taxi. which in fairness has been submitted for a refund) We arrived at the hotel to be given a room which did not represent at all the room that i had booked and i was then made to pay an upgrade fee of 50 euros if i didnt like my room. the holiday itself was brilliant, my son and I had a great time and made some lovely memories......until.... The day before our return flight home, i went online to check in at around 0600, once i had submitted all passport and security information i showed our flights....the flight time was supposed to be around 1430 but the flight once checked in was showing 1110. this again threw us into a panic as the transfer (i assumed would be booked for around 0900) would not get us to the airport in time. so i phone Thomas Cook (24hr line) to be told that the airline had changed the flight time but not told anyway but they can confirm i was on the flight....not a great help but hey ho. i then asked about the transfer and was advised that my booking was ok and i just had to contact the supplier and confirm the pick up time. I called a number who informed me that i need to phone back at 1200, i waited those hours and then called back and spoke to someone who just said "send me reference numbers and name on WhatsApp" i did this and was told, i had no booking and that they were unable to find anything with my name or reference number. I called back Thomas Cook who said they would sort and that everything SHOULD be fine. 1500 i finally received a message saying i would be picked up at 0535. Having an autistic child who relishes in knowing exactly what the plan is made the remainder of the day incredibly hard. The plan had gone from having a nice relaxing last morning with breakfast and saying goodbye to the stray animals that he had befriended to waking up and leaving immediately at short notice. I will never book with Thomas Cook again. as stated at the beginning, if i had known that they were now just a broker, i would not have booked with them but for the sheer lack of organisation and stress this put on the trip for me, let alone what my phone bill is going to be for all of the international calls i had to make. I will not make this mistake again.