I placed a large order on December 26 and paid for 2 day business delivery. That would have made delivery date on December 29th. when i made the purchase the product was "in stock". Today is January 6th and i not have the order and my order tracking says it will be January 9th. I sent an email to customer service and never got a response. I called today and spent a half hour on the phone with customer service and she had extreme difficulty finding my order due to repeated errors on her part entering my phone number. No supervisor was available to respond to my concerns and it would be 24-48 hours before i heard from a supervisor. It has been the worst customer service experience i have ever had. This will be my last order with Thompson Cigar.