Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.33

1.3 Rating 286 Reviews

6 %

of reviewers recommend Thompson Cigar

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Metrics

1.3

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 6th July 2024

Ernest Worthman

Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Anonymous // 01/01/2019

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“Not so good every time I chose and pay for over night I get my cigars 3 or 4 days later they take the 29.99 for the over night shipping but I never deliver on time sucks to say but I’ll be shopping else where from now on”

Helpful Report

Posted 1 week ago

“I've been getting cigars through them since 1981. Always first class service and extremely fast shipping”

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Posted 1 week ago

“The shipping is horrible. Managed to loose 2 orders in a row! I have been a customer for over 5 years but will be looking for a better online store!!!!!”

Helpful Report

Posted 1 week ago

“Thompson Cigars swnt me broken cigars and also signed me up for their rewards program that has a fee, without my consent. They said they would not refund me until I told them that was theft. The customer service representative was also rude in the process. I do not recommend this company at all.”

Helpful Report

Posted 2 weeks ago

“I order cigars, it wasn't the first time. They sent me a request for age verification, I sent twice my driving license. I spoke with ineffective lack of professionalism customer service, they promised me they will help me with my order they never did. Without explanation they canceled my order.”

Helpful Report

Posted 2 months ago

“Discount shown at checkout not applied, customer service said it was an exclusion. 2nd coupon mailed to my house was also denied, despite showing the exact cigar ordered in a picture on the coupon - I emailed a pic of it and eventually was told I'd get a credit in 10 days! TC was deceptive and made me run the gauntlet to get the discounts advertised!”

Helpful Report

Posted 2 months ago

“First time ordering cigars here. ordered for a friend of mine to congratulate him on his home. They never showed up. come to find out, they're stuck in limbo because thompson cigar never paid shipping label. reached out and they said they corrected it but alas, it's still stuck in limbo. Now i'm being ignored or it takes a long time to get help. Would highly suggest shopping local or somewhere more reputable because they lack customer service. Seems like they take your money and run.”

Helpful Report

Posted 3 months ago

“Bots. No response by humans. They simply don’t care once they get paid.”

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Posted 3 months ago

“had a order last month paid for 2 day shipping ha ha kept telling me order was at post office ha ha took 3 weeks to get yes and from what i see on here and on better business site place has tons of complaints and issues now”

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Posted 4 months ago

“Thompson Cigars is a lost cause! Been a member since 2016 and back then had no problems. Now they are a farce and a confusing mess! Example: Made an order October 14th paying for two-day shipping and received a conformation email. October 16th received an email stating the order was delivered on "JULY 12TH"! To Lincoln,Mi. Click on, "Track your Order" reveals, "Awaiting Carrier Pick up"! The place is a joke. Don't bother calling Customer Service. They're in BFE on the other side of the globe and couldn't care less. Remeber, this is the second time this sort of thing has happened. That's it for me friends. Thompson cigars can pack it up for all I care. I'll order from someone else from now on.”

Helpful Report

Posted 4 months ago

“This company just enrolled me in their 14.95 a minute nth plan without telling me anything.They then turned that plan over to Affinion Group to collect off of my credit card hiding it under their name without telling me.So watch your credit card payments.These guys are Shadey!”

Helpful Report

Posted 4 months ago

“Ordered in the past with no real problems but this time recently I accidentally ordered something on a Sunday and five minutes after I ordered I realized I ordered the wrong cigars and canceled the order. Of course I got the ominous email saying they couldn't cancel the order that it had already been shipped. I called them the next day and complained that I would have to pay return shipping. I got an email saying to call back if the shipping wasn't rufunded. The shipping was not refunded as you might have guessed. Now Thompson's will lose my future busuness over a few dollars by their poor policies.”

Helpful Report

Posted 4 months ago

“Thompson Cigar Company companies shipping Operation is a joke. Thompson advertises shipping for $12 and change and state that it will be a two day delivery no matter how much you pay it seems as you get the delivery when with is ready to send it”

Helpful Report

Posted 5 months ago

“I called Thompson personally and place the order the order was canceled. I never got a email or anything to tell me that the order was canceled and wanna call back to find out what happened I was told it was canceled. I got hung up very poor service. When I asked to speak to a supervisor, none was available, of course”

Helpful Report

Posted 5 months ago

“These guys are idiots. I've been using them for years, and recently I've been placing orders paying for 2 day and even next day shipping. Only to find that 2 days later, they aren't even shipped yet. Their customer service is outsourced to Philippines, and they are trying to be overly nice and polite without even addressing the problem. I've wasted countless hours on the phone with these guys over the past 2 weeks and haven't even been able to receive a single order. Their competition at jrcigars.com and famous-smoke.com and cigarpage and cigars direct ship orders IMMEDIATELY without any of the stupid issues that Thompson seems to be facing. This company is disappointing, and I highly recommend you take your business to any other cigar website or any of the ones I've listed, so you can assure that when you place an order it's going to be shipped and you'll receive it on time. Thanks for wasting my time and money Thompson, you've lost a customer and you have someone who will talk negatively about you when given the opportunity to suggest cigar websites to others.”

Helpful Report

Posted 5 months ago

“I have never had any problems with my orders and am very satisfied with them Debra”

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Posted 5 months ago

“Oder $170 Fuente box Saturday . Changed my mind .Repeatedly tried to cancel from Saturday through Sunday through emails and direct messages! Got ahold of person Monday 8:45 am to be informed I should have called before 3 pm over the weekend and that the order was already on its way! Had no idea about calling before 3 pm and no message or info on website. Now I’ve got to drive 30 to 40 minutes each way to take to UPS! Nice little system they’ve got!!!”

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Posted 6 months ago

“If I could give them zero stars I would. These scamming scumbags put you in a club if you buy something from them and then charge you $14.95/month for absolutely nothing in return. I will NEVER EVER in a million years buy another single item from these bastards. I don’t care if they’re selling Liga Privada’s for $1. Soaked me for $150. Nothing would make me happier than to see them fail miserably. Bankruptcy.”

Helpful Report

Posted 6 months ago

“I’ve had the worst online shopping experience with Thompson Cigars! I called four separate times trying get an update on my order. They finally shipped the order out nine days after it placed. However they were to ship it overnight and did not do so. Plus, I was told they would include a lighter and cigar cutter but when I called again I was told they don’t provide those free of charge regardless of the inconvenience they’ve caused the customer. I would never place another order with Thompson cigar company. They don’t care about the customer or the inconveniences they’ve caused.”

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Posted 6 months ago

“THESE PEOPLE ARE SCAMMERS THAT LOCK YOU INTO A CLUB WITHOUT YOU KNOWING BY GIVING YOU SOMETHING FOR FREE IF YOU ACCEPT YOU ARE SCREWED! Ordered on July 2nd paid for 3 day still don't have 7/16/24. They are terrible less than one star and you have to deal with people in Manila who don't speak english you can understand!”

Helpful Report

Posted 7 months ago

Thompson Cigar is rated 1.3 based on 286 reviews