I made an order with Thompson only because they had a supply for the cigars I wanted. I received a shipping notification and tracking number which, when I tracked it, indicated that the order had been delivered to some unknown address a month before I made the order! I emailed the company - no response. I called customer service who informed me they had no idea where my package was and to wait two week whereupon they would initiate an investigation. Seriously, this is the worst customer service I have ever encountered. There are numerous other cigar retailers out there - use one of them, not Thompson.