I made an online purchase on 04/11/2021 of an sampler of cigars. As this is my first time purchasing cigars. I was purchasing for my father's Bday which was 05/04. I was told that my card on file did not process about 2 weeks from initial order dat. I give new card info and was told my order was processing and should be recieved 7 days later. Ok so multiple weeks pass by and still nothing. I decide to email about my order, and in reply recieved false info about my order. In email I asked that they just cancel the order as this is becoming a headache. A supervisor called me and talked me into giving them another opportunity to fulfill my order and also included a $20 dollar discount code. I wait 2 more weeks and nothing ! I decide to order something else and I recieved that item in less then 7days. My online account just says that my order is been processed since 04/11/2021. I was never told the item was on back order or out of stock and giving the choice to choose between other samplers. I just completely canceled the order today ! The worst online shopping experience ever !!!!! Do Better Thompsoncigar.com !