Ordered some combo cigar package. It was like $19.99. They took the money out of account. Then I got an email it was backordered. This happened 2 or 3 times maybe. In the meantime I received a cutter. I never got the cigars and my account was never charged. Today they called about my $8.99 balance for the cutter. This transaction took place in 2019. We're now in 2022. I honestly completely forgot about even ordering the cigars. I told her I would spend $10 to send her the 99 cent cutter back before I would pay for it. I thought it was like "here our free gift to you" for all the aggravation. It was so long ago I don't know if it did say that or I just assumed. Like I said I completely forgot about even ordering the cigars. But why no bill EVER? No phone call EVER. Til now 3 years later. Like they were waiting hoping people would just pay it. After I lost it she cleared account and offered me $10 coupon. I told her I wanted nothing from them ever.